UPDATED 9th JANUARY 2023

We respect your right to privacy and treat any personal information you give to us with care. This Privacy Policy explains how we collect, use, share, store or otherwise process the personal information we hold about you. We are committed to ensuring the personal information you provide is used only for the purpose it was collected and is kept secure.

Your personal information allows us to provide the products and services you have asked for, as well as enabling us to improve those products and services by understanding your interests and preferences. By understanding what you like (and your dislikes) we are able to personalise your experience, show relevant adverts and improve your stay.

This policy applies to THE VIEWMOUNT's facilities or services, including anyone contacting, visiting or using our B&B or website.

WHAT personal information do we collect:-

When you make a booking with us we collect the names of all the guests who will be staying. We also collect the home & billing address, e-mail address and telephone number of the person making the booking. If card details are taken at the reservation stage (either in full or part payment) - rest assured, all payments are dealt with via a secure payment system with the payment processing company Stripe.

HOW is your personal information used:

• Your home or billing address is used as part of the card payment process - to validate the card.

• Your e-mail address may be used:- to send you confirmation of the booking | to remind me of your booking 31 days prior to your stay | to request full payment (if relevant) | to provide you with more details of THE VIEWMOUNT and | to confirm services requested by you.

• After your stay, you may receive an automatic email from our booking system asking you to review The Viewmount on social media | to fill in a feedback form, checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.

• We will only use your telephone number as a last resort and / or in case of emergency.

HOW is your data stored:

• Booking process - All of the personal and debit/credit card data you supply are stored securely on a third party system, Inn Style (Staylists Limited, a company registered in England and Wales. Company Registration number: 08425366). The Inn Style privacy statement https://www.innstyle.co.uk/privacy

• Payments -The secure card processing company, Stripe process your payments to us.   The Stripe privacy statement  https://stripe.com/privacy-center/legal

Your personal data will NOT be shared with any third party unless there is a legal reason for doing so.

You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at info@theviewmount.com.

More about Cookies:​

A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a web site when the user has returned.

You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

Collection of sensitive personal information:

• Sometimes we will request or receive your “sensitive personal information” in order to comply with legal requirements. This may relate to COVID-19 tests & vaccines and your recent travel history.

• Details of your health condition including any disabilities you may have.

Dotting "I's" and crossing the "T's"

• We will only keep your personal information for the minimum periods required in order to fulfil the relevant purposes set out in this Privacy Policy.

• In the event that we are required to obtain and keep certain information in order to comply with our legal and regulatory obligations the information will only by kept for the purpose it was obtained and will be deleted / destroyed as soon as we are allowed to do so.

• You will only receive updates from THE VIEWMOUNT and / or our newsletters if you have signed up to our mailing list - which is maintained & managed by Mailchimp. The Mailchimp privacy statement https://mailchimp.com/legal/privacy/

• You may change your preferences or unsubscribe at any time - let us know by e-mail info@theviewmount.com or simply click the UNSUBSCRIBE link in any marketing email you receive from us.

• You have a right to complain to the Information Commissioner’s Office (ICO) if you believe that any use of your personal information by us is in breach of applicable data protection laws and regulations. More information can be found on the Information Commissioner’s Office website: https://ico.org.uk/. Making a complaint will not affect any other legal rights or remedies that you have.

Updates to our Privacy Policy

We may need to make changes to this Privacy Policy periodically, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally.

This Privacy Policy was first compiled on 25th April 2021 and published on 26th April 2021 | updated 30th March 2022, 24th April 2022 & 28th November 2022