UPDATED 9th JANUARY 2023

At THE VIEWMOUNT, we aim to ensure that all our guests enjoy comfortable facilities and are made to feel welcome. We aim to ensure that all guests, employees, and others who use, or assist in, the provision of our services are treated equally and according to their needs.

We have written this access statement, not only to address some of the more common issues that disabled people face, to provide practical additional information for all guests who wish to stay at the hotel or use its facilities.

We request that, when making an enquiry or booking, customers inform us of any special needs or disabilities that they may have in order for us to meet any personal requirements.

THE VIEWMOUNT is privately owned and run by Esther Botha - https://www.linkedin.com/in/esther-botha-viewmount/.

We have 4 en suite bedrooms – 3 on the first floor, accessed by stairs, and 1 on the ground floor. The public reception rooms, Lounge & Library are all on the Ground Floor.

Pre Arrival

• You can contact us via telephone, email or post

• Our website describes our services and terms

• The B&B is situated in Kingussie in the Scottish Highlands, just off the A9.

• Kingussie has a pharmacy and doctor’s surgery (both within walking distance)

• Kingussie station is conveniently located within walking distance and provides regular trains North and South

• Kingussie does not offer car hire facilities

• There are no local taxi companies

• There are directions to find us on our website

Arrival & Car Parking Facilities

• Entrance to the property is from East Terrace

• The gravel drive slopes up towards the private car park which is free of charge to guests

• Parking spaces have been marked with sleepers and light bollards

• The car park surface is flat and has a gravel surface. It will be lit at night until midnight and there are additional security lights on PIR detectors

• There are 2 steps to the porch. The front door can be opened wide if required to facilitate entry to the building

• There is ramp access at the rear door.

• We can provide assistance with luggage, if required - PLEASE ADVISE US IN ADVANCE.

Main Entrance

• The front door leads to Reception Hallway, Lounge and Library - all of which are on the ground floor

• The floor is level throughout

• There is no formal reception desk, however, check in can be carried out either online (our preference) or seated in the Lounge or Library

Public Areas

• There is a public unisex WC on the ground floor with no steps and with one door for entry

• The fire alarm system is sonic and does not have flashing lights. Assistance will be given if evacuation is necessary.

• Fire extinguishers are conveniently located in the hallway on the first floor and in the entrance lobby downstairs and further throughout the property.

Dining Room (Grampian View library)

• Meals are served in the library during winter months.

• We have one table with 6 seats and if an overlap in service times guests will share the table. PLEASE ADVISE US IF YOU PREFER NOT TO SHARE, WE WILL ATTEMPT TO ACCOMMODATE YOUR REQUEST.

• Alternatively guests can opt to be served their breakfast outside, weather permitting where we have a table seating 10)

• Breakfast menus are provided for selection the night before.

• A light dinner (soup or starter, salad & main) can be booked when you make your reservation (from £25 per person)
  

Lounge & Library

• All bar drinks are served in either of these rooms.

• Moveable seating throughout

• There is a large 75” flat screen smart TV in the library.

Bedrooms

• 3 Super-king bedrooms on the first floor accessible only by stairs

• 1 Twin bedroom on the ground floor with a large shower cubicle

• All bedrooms have its own en suite with underfloor heating.

• Our rooms are varied in their make up of Baths and/or Showers

• All bedrooms have 55” flat screen smart TVs and inclusive fibre internet access

• Each bedroom has a folder with information and with menus to notify us of your breakfast selection / details of "things to do" and more

Additional Notes:

As a small luxury establishment we are committed to providing an exceptional level of customer service. Whilst the physical limitations of the existing building may impose some constraints on what we are able to do, we fully intend to comply with current regulations and good practice. We have tried to make the ground floor rooms as wheelchair accessible as possible.

The nature of the building means it is impossible to make access to upper floor bedrooms accessible without stairs.

If you require any further information relating to accessibility of THE VIEWMOUNT, please do not hesitate to contact us by phone, on: 07890 518836 or email: info@theviewmount.com or of course in person and we will do our best to help.